In 'Never Split the Difference,' Chris Voss, a former FBI hostage negotiator, distills his high-pressure negotiation experiences into a compelling guide filled with powerful strategies for improving one's negotiating skills in everyday life. Voss unveils nine transformative principles that can make an individual more persuasive, whether they are buying a car, negotiating a salary, or discussing issues with a partner. Offering invaluable lessons from his real-life encounters with criminals, from bank robbers to terrorists, Voss provides an insider's perspective on how to build rapport, listen closely, and use tactical empathy to influence others. This book transcends the world of law enforcement, delivering insights and tactics that are applicable in business meetings, family disputes, or any high-stakes transaction, presenting a field-tested approach to communication that has the potential to dramatically transform how we interact with others.